How do I place an order?
Open Subkuchpk.com.
Search for the product.
Click on the image of your desired item & Click on "Add to Cart".
Click on "Continue Shopping" (If you still need to shop) & click
on "Checkout".
Enter your registered Email Id & Password if you aren’t signed in otherwise
skip to below
Enter your personal details like (Name/Contact Number/Shipping Address with
City).
Confirm the order details and select your "Mode of Payment".
Click on "I Confirm my Order".
Your Order number will appear on your screen.
OR You may please refer to our video tutorial.
Order Processing
· An order can consist of one or more products, be
they of a different kind, from different stores, or under different categories.
· With the exception of “Cash on Delivery”, all orders are processed once the payment is
received from the customer, from the payment option/method selected and used
by the customer. For “Cash on Delivery” the orders are processed once placed by
the customer.
· On
receiving payment, the vendor and Subkuchpk pick up coordinators are intimated,
and a pickup process is initiated.
· All
orders processed (including payment) before 4 pm on a workday, are generally
scheduled for delivery the following workdays, except where products are to
arrive from different cities of Pakistan, or owing to availability from the
vendor, or nature of products(s) ordered by the customer.
· All
orders will be retained on the system for a maximum of 2 working days, following
which they will be automatically cancelled for non-payment or non-confirmation.
(this does not apply on orders being paid by cash on delivery).
· Note: “Only one
quantity is allowed for the purchase of each discounted product. If/or any such
order(s) contains similar e-mail address, billing/shipping address/contact the number has more than 1 quantity of the discounted
product(s), Subkuchpk.com reserves the right to cancel all such
order(s) at any point of time whatsoever without any intimation to the
customer”
ORDER TRACKING
How can I
track my order?
o Once the tracking number is
tagged on your order, you will be notified via SMS and Email, after that you
can track your order.
· How
quickly can I get my order?
· Normally
order delivery takes place between 2 to 7 working days depends on the
size/availability & city.
· My order
is delayed. What should I do?
· If the
item isn’t delivered within 10 working days, you may reach us by clicking
here or please call our 24x7 support at +92-21-35127273, +92-21-35127187 or email
us at [email protected] SUBKUCHPK.com
· ORDER CANCELLATION
· How do I
cancel my order?
o Customer can request for
order cancellation prior to the order dispatching. Once the item is dispatched, the customer may refuse the item at the time of delivery. To log the cancellation,
please call us at +92-21-35127273,
+92-21-35127187 or email us at [email protected]
· If your
pre-paid order is cancelled due to unavailability of the product or any other
reason pertaining to Subkuchpk, you shall be entitled to a full refund by
Subkuchpk which shall be processed and executed within 7 to 15 working days as
per the mode of payment.
· If you
would like further clarification about Subkuchpk payment options, feel free to
contact us on +92-21-35127273,
+92-21-35127187 or email us at [email protected]
· How do I
know if my product is eligible for a refund and/or replacement?
· Please
visit the NON-RETURNABLE
ITEMS page to check if your product is eligible for a refund
and/or replacement.
· How long
do I have to initiate my request for a refund or replacement?
· You can
initiate your request for refund or replacement within 7 days of delivery. For
example: If you received your order on the 5th, then you have until the 12th to
request a return.
· How do I
pack my return parcel to make sure it arrives in adequate condition?
· The the product must be returned in the original and undamaged manufacturer packaging /
box. If the product was delivered in the second layer of SUBKUCHPK packaging, it
must be returned in the same condition with the return shipping label attached. Do
not put tape or stickers on the manufacturer's box.
· Note: If
a product is returned to us in an inadequate condition, we reserve the right to
send it back to you.
· What can
I do if my return request was not accepted?
· If your
return request does not meet the SUBKUCHPK Returns
Policy conditions, you can claim your warranty (if any) from the
authorized service centre of the brand.
· Do I have
to pay for shipping charges when I return a product?
· There are
no charges for shipping a product back to SUBKUCHPK if it meets the return
policy.
· How can I
track my return?
· We will
send you regular updates about the status of your order via emails and SMS.
After your order has left our warehouse and is on its way to you, you can also
track its status by entering your tracking number on ‘Need Help?’.
· How long
will it take to receive my replacement?
· It will
take between 5 and 22 days to send you the replacement product, depending on
your location.
· How will
I get my refund and how long will it take?
Payment
Method |
Refund
Option |
Refund
Time |
HBL Direct Transfer |
Refund Voucher |
13-15 working days |
HBL Account |
17-18 working days |
|
Debit or Credit Card |
Debit or Credit Card
Payment Reversal |
22-23 working days |
Cash on Delivery (COD) |
SUBKUCHPK
Wallet |
13-14 working days |
SUBKUCHPK
Voucher |
Refund Voucher |
14-15 working days |
Do I also get refunded the
shipping charges when returning a product?
No, the refunded amount
would not include the shipping amount you were charged.
Do I have to pay for
shipping charges when I return a product?
Yes, you have to pay
shipping charges for shipping a product back to SUBKUCHPK.
Do I have to return all
products in my order?
No, you do not have to
return your whole order. It is fine just to return certain products.
Can I return my items after
the return window as expired?
Sorry, returns are not
possible after the 7 days return period while the information about the reason
of must be intimated within 24 hours. You can reach our team for further
questions 24/7 under [email protected]
If you experience issues
after the SUBKUCHPK return/exchange period has elapsed, you can claim your
warranty (if any) from the authorized service centre of the brand.
Do I need
to sign in to place an order?
· Yes,
Customer sign in is mandatory to place an order.
My COD
Order is still not confirmed?
· Every
customer placing an order via COD method receives an automated call from +92-21-35833208, +92-21-35833208 to
confirm the order.
What if
my order is over Rs 50,000?
· According
to the Financial Act 2019, all customers must provide their CNICs on orders
above 50,000, for this reason, we have added an option for you to add your CNIC
to your account.