Request a Return
You can request to
initiate a return by contacting our helpline +92-21-35127273,
+92-21-35127187 or cs@Subkuchpk.com to confirm that your product
is eligible for return. We will explain to you the return procedure, and
confirm the nearest service provider location where you can drop-off the
product.
Please be prepared to give the following pieces of information:
·
Your order numbers.
·
The reason for the return.
·
The method of refund that you would like
and the necessary information associated (bank account number, etc.)
Request a replacement rather
then a refund?
If
you prefer to replace your product, just let our Customer Service executive
know your choice and we will call you as soon as your initial product has been
received, and we have looked into the availability of the replacement product. If
you choose a refund voucher, you can use it to buy a similar product or a
different product on Subkuchpk.com yourself using the amount originally paid
for the returned item.
Return
FAQs
· How do I return my order?
o You need to call the SUBKUCHPK Call Center at +92-21-35127273,
+92-21-35127187 in order to register a pickup request, or you can drop the
product off at any SUBKUCHPK Express Center. The product should be in SUBKUCHPK
Packaging with a filled-in Return & Exchange form.
What is the turnaround
time for picking up the product?
· Expedited Pickups:
Product(s) will be
picked from your address within 24 hours (for Karachi, Lahore, Islamabad and
Rawalpindi).
· Pickup in 2 days:
Product(s) will be
picked from your corresponding address within 2-3 working days after the request
for return on our helpline i.e. +92-21-35127273, +92-21-35127187 other than
KLIR
What is the process of
returning the order at SUBKUCHPK Express Center?
·
Products which fall under the Return policy can be sent through any courier service in Pakistan while the courier
charges shall be paid by the customer except for the damaged items.
· Why are my items shipped separately?
o An order can have multiple items and that depends on the vendor
city. To ensure your order is not delayed, SUBKUCHPK dispatch the items as soon as they
are received from vendor What if the product I want is ‘Out of Stock’? Product
inventory is maintained by the vendors themselves, in case the item is out of
stock, at first it won’t be visible on the website or it will be marked as out
of Stock.
REFUND POLICY
If
your item arrived in defective / damaged or incorrect / incomplete condition,
it is eligible for a free replacement, provided the exact item is available
with the same seller. If the same item is not available from the same seller, a
refund will be issued.
Voucher Policy
·
Customers can only use the Voucher once.
·
Vouchers are not exchangeable for cash.
·
Valid code must be entered to redeem
discount.
·
It will not be liable and/or be required
to offer replacement Vouchers, discounts or
otherwise, compensate customers for:
·
Cancelled Vouchers
·
Improper use of, or inability to redeem,
a Voucher; or the inability to redeem a Voucher
due to technical issues.
·
Additional terms and conditions may be
specified in relation to specific voucher code
(for example, duration,
eligibility, discount amount and products covered), and will
govern the use and redemption of
those vouchers.
·
Subkuchpk
takes pride in always delivering the right product to its customers. So if you
get a product that's different from the product you ordered, you are eligible to receive
a voucher of Rs 500/- from Subkuchpk.com.
·
Customer
must log a complaint within 24 hours and share the picture of received
product.
·
Customer
must return the item to SUBKUCHPK within 48 hours in the original barcode
packaging along with the filled
return form.
·
Offer
is only valid for those customers who placed an order on or after 7th February,
2019.
·
Voucher
validity will last for 7 days from the date of issuance.
·
Voucher
will only be issued on items of Rs. 2,000 and above.
·
Minimum
purchase to redeem the voucher is Rs. 2,000.
·
Customer
must return the product at the nearest SUBKUCHPK Express Center – pick
up facility is not available for this offer.
·
One
customer can avail only one voucher per month.
·
Only
SUBKUCHPK will have the authority to approve/reject the case based on
investigation.
·
SUBKUCHPK
reserves the right to amend or terminate the terms and conditions at
any time without any prior notice to the
customers.
Refund Voucher
A Refund Voucher is a
return mechanism of equal worth to the value paid for the item that you
have returned.
You can use a Refund Voucher at checkout to discount the amount of the
voucher from your next purchase. This Refund Voucher can be used on multiple
purchases (if the purchase value is less than the amount of the refund voucher)
until your refund voucher balance amount is Rs. 0.
A refund voucher
is valid for 180 days you need to use your voucher during this
period, post which the voucher will expire and cannot be used.
How do I use my Refund Voucher?
If you have been issued
a Refund Voucher, you will receive a discount voucher code via email.
Please enter this code in the discount code box and click "Apply
Code" during checkout at the payment step. A corresponding deduction
will be applied to your total amount.
If my returned product
is not validated for refund, how do I get informed?
If your return is invalid then we will call you to explain the issue and send
the item(s) back to you. We will arrange the delivery of the item. Please
make sure you are available at the corresponded time to accept the item at your
doorstep. Failure to delivery will result in us holding your item for a 30-day the period which you can collect yourself from our office.
I have bought an item on promotion or with a Discount Code. What amount will Do you refund me?
For items purchased on
sale, if a refund is allowed on the sale item, the amount refunded will be
the exact amount paid for the item, and not its original value.
For example: If you
purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will
refund you Rs. 500 only.
If you purchased an item with a Refund voucher, we will refund you the sum of
the amount you paid (including the amount of the refund voucher used).
lease read through our
Return Policy on this page to understand our return procedures and make sure
your item is eligible for return.
You will have 7 days
after an item is delivered to you to notify us that you want to return the
item. This means if your item was delivered e.g. on the 5th of the month, you
have till the 12th to initiate a return. If the item you wish to return meets
the criteria mentioned below, your return can be initiated by calling our
helpline at +92-21-35127273, +92-21-35127187 which is available 24/7
Promotional Vouchers
·
Each issued Promotional voucher (App the voucher and New customer voucher) will be valid for use by a customer only
once. Multiple usages changing the identity is illegal.
· The promotional voucher is non-refundable and
cannot be exchanged for cash in part or full and is valid for a single
transaction only.
· A promotional voucher may not be valid
during the sale or in conjunction with any special promotion.
· The voucher will work only if minimum
purchase amount and other conditions are met.
·
SUBKUCHPK reserves the right to vary or
terminate the operation of any voucher at any time without notice.
·
SUBKUCHPK shall not be liable to any
customer or household for any financial loss arising out of the refusal,
cancellation or withdrawal of any Voucher or any failure or inability of a
customer to use a voucher for any reason.
·
Vouchers are not replaceable if expired.
Warranties and
after-sales service and support
·
All products are available with after
sales and support according to the official warranty guidelines of the vendor,
which will be applied independently to each product purchased by the
customer.
·
Warranty details for each product are
available in the product description on Subkuchpk.com.
·
Vendors are directly responsible for
providing after-sales service on all products provided by them, unless
explicitly mentioned as otherwise.
·
Warranty claims are to be forwarded to
and dealt with the vendor directly, through their service centres.
Subkuchpk Checking &
Replacement Warranty
Subkuchpk believes in making
online shopping a phenomenal experience centred around you, so you can enjoy
complete satisfaction along with the impeccable level of service. That’s why we
believe you have every right to have your product checked, and, if needed,
replaced. Because at Subkuchpk,
“If You’re Not Happy, We’re
Not Happy.”
That’s why we have our famous
Checking & Replacement Warranty.
Though you won’t ever need
it, our 24 Hrs Replacement and Checking Warranty is a service we created in
order to provide you with complete peace of mind. You have 24 hours, that’s to
check your product for any unlikely operational or internal issues. However, If
the product is physically damaged or broken upon delivery, you should
immediately notify us within 24 hours via email at [email protected] or
+92-21-35127273,
+92-21-35127187 via
call at so that we can replace your product.
In case you find one, give us
a call or email us. We’ll verify your claim and replace the product for you
right away.
Subkuchpk replacement policy
is valid for 2 situations/circumstances:
·
In the case, you are delivered the wrong product.
·
In
case the product delivered to you has some defect or issue.
·
The parcel contains its original product packaging, manufacturer's containers,
documentation, warranty cards, manuals, and all accessories that came in or
attached to the product when ordered.
·
None
of the items mentioned above, including the product itself, is defaced or
marked in any way, shape, or form.
If you would like any further
clarification about our return & replacement policy, feel free to contact
us at +92-21-35127273,
+92-21-35127187 or
email us at [email protected]
When it comes to online
shopping in Pakistan, Subkuchpk prides itself on providing you with a clear and
transparent shipping policy.
How do I know if my product
has a warranty?
Different products are covered under different warranty policies. To confirm
the warranty type of a particular item, please note the following steps
·
On the Product Page, under the product
description, you will see details for warranty.
·
If the product has warranty coverage,
this field will identify the duration of the warranty and how the warranty is
covered.
How can I claim warranty?
Warranty
claims are subject to the warranty coverage of the item you have purchased, if
the product has a warranty from the brand, a warranty card will be included in
the packaging. Please follow the following steps to initiate a warranty claim.
·
If your product is non-functional or
broken on arrival, you can call the Subkuchpk.com helpline at +92-21-35127273,
+92-21-35127187 within 24 Hrs. of delivery to initiate
an exchange or return of the product.
·
If your product produces a fault post the
initial 7 days of delivery but is within warranty timeline, you can call the Subkuchpk.com
helpline at +92-21-35127273, +92-21-35127187 and provide the following information from your receipt and warranty card to initiate a
warranty claim
·
Order Number
·
Order Date
·
Item Details
·
Warranty Period (on warranty card)
·
Nature of fault
·
To claim a warranty directly from the
brand, please contact the authorized service centre using the details stated on
the warranty card provided with the item.
Note: We urge you to save the invoice and warranty card together to ease the warranty claim process.
Exchange & Return Policy
All
returns and exchanges will be inspected upon arrival at Subkuchpk’s warehouse.
If our quality team found that the articles were used, damaged, mishandled or
not in its original state then we will not be able to consider the
return/claim.
Items Which Have Any Stains,
Emit, Body Odors Or Perfume Scents, Have Any Kind Of Marks, Damages Or Water
Stains Will Not Be Accepted For Returns Or Exchanges. Product Tags Should Be
Intact.
Goods & Items Purchased on Sale or
Other Promotions Are Not Eligible For Returns & Exchange Unless You Have
Received Damaged Goods.
The decision of the Company will be
considered final in all scenarios. There shall be no guarantee/warranty,
refund/replacement against the products declared B Quality or
sold at a discounted price, promotions etc.
·
*The the product must be unused, unworn, unwashed and without any flaws. Fashion
products can be tried on to see if they fit and will still be considered
unworn. If a product is returned to us in an inadequate condition, we reserve
the right to send it back to you.
·
*The the product must include the original tags, user manual, warranty cards, freebies
and accessories.
·
*The the product must be returned in the original and undamaged manufacturer packaging /
box. If the product was delivered in the second layer of SUBKUCHPK packaging, it
must be returned in the same condition with the return shipping label attached. Do
not put tape or stickers on the manufacturer's box.
Note: It
is important to print out and paste the return label on your return parcel to
avoid any inconvenience/delay in the process of your return.
·
Subkuchpk.com offers 7-day returns*
·
Only products that offer returns on the
product specification page are eligible for free returns
·
If the product is damaged, not the
correct size must be intimated within 24 hours
·
If the product is not as specified in products
details, return eligible products unused and in the original packaging.
·
Any product that has been used, resized,
damaged etc. or otherwise altered after delivery will not be accepted
·
An order may be cancelled by the user
after payment and while order sourcing is in progress, however, claims for
refunds will be settled in the form of credits added to the user’s Subkuchpk.com
account. These credits can be used for future purchases on Subkuchpk.com The
user can also request reimbursement by cheque (for payment options other than
credit card), for which a period of 2-3 weeks may be required.
·
For products that are faulty, or not
meeting the actual order, the customer will be required to call the Call Center
to log the complaint and return request within 24 hours of receiving. The request will be initiated to have the item picked from customer premises, or
the customer may be requested to submit the disputed product to the nearest SUBKUCHPK
Center for further processing. The originally ordered product will then be
sourced and delivered to the customer at the earliest at no charge to the
customer.
How will I get a refund
through Easy Paisa?
Visit any Easy Paisa
outlet and collect the refund amount in cash, up to Rs. 15,000/-, upon showing
original and valid CNIC.
How can I get a reversal
on a Credit Card?
Call the Subkuchpk Call
Center in order to register a complaint. If you placed the order via credit/debit
card then the reversal will be given to the same credit/debit card number.
What details do I need
to provide to the SUBKUCHPK Service Center when calling the Call Center?
If my refund gets validated,
how and when will I get reimbursed?
Refund process begins after we have completed Quality Check on your returned
product. The quality check process may take 2 to 3 days from the date we
receive the returned item. We will notify you of the result as soon as the
quality check is complete.
As a refund, you can either claim a store credit Refund Voucher of the amount
you had paid for your returned item or you could ask for a complete cash
refund. In case of a store credit voucher, you can use the store credit voucher
for a new purchase on the website subtracting that amount from the new total.
In case of a cash refund, the refund based on the amount will either be refunded
via an online bank transfer into your bank account, or via a cheque mailed to
your address.
In case of credit card
payments, a refund can either be claimed as a store credit Refund Voucher or via
transaction reversal.
·
*Not
applicable on Edibles / Perishables & Mobile phones / Tablets
If my returned product is not validated
for return, how am I informed?
If your return does not meet the Quality Check criteria, then we will call you
to explain the issue and send the item(s) back to you. We will arrange the
delivery of the item.
Note: We will make 2 attempts to return the product to you. Please make sure to
be available for scheduled delivery.
As a general rule, Subkuchpk
does not offer any product warranties as these are provided by the manufacturers
or brands of products. However, our Customer Service will assist you in any way
possible to figure out how to claim your warranty from the company or warranty
provider.